Shopmobility at Castlepoint, equipment is available for use by anyone, young or old, no matter whether their mobility impairment is temporary or permanent, or caused by illness, accident or age. This service is for anyone with mobility problems to help them get around independently with freedom, confidence and dignity.

Equipment including electric scooters, powered and manual wheelchairs can be hired by local residents or visitors to the area on a daily or long loan basis. 

For more information on Long Loan of mobility equipment follow this link:>>

Unfortunately in the new tier 4 circumstances and the new variant, we’ve taken the decision to close some of the services until further notice.
Can you amend the message on the home page to say:-

In view of the safety and welfare of our staff and our service users, we regret that the following services will remain closed until further notice:-
Shopmobility and or BAT bus

We will continue to take bookings for the Hospital Hop and community cars for essential medical appointments including transport to receive the COVID vaccination.

We would like to wish all our members and service users a safe and happy New Year and we hope to see you all again as soon as possible.

COVID secure environment

Anyone with Coronavirus symptoms – high temperature, new continuous cough, loss of taste or smell must not come into the Unit.

Scooters need to be pre-booked on 01202 598295 .

Payment will be taken by card during the phone booking.
All scooter and wheelchair bags have been removed due to hygiene measures in place.

Follow this link to our COVID-19, 10 step guidance which details working guidelines to keep clients, staff and volunteers safe>>


For an annual fee of £10.00, members can benefit from a reduced fee of £3.00 for each visit and new members get the first hire free.  First time visitors will be asked to register and will need to show some form of identification.

Visitors pay £6 per visit for hire of electric equipment, £5.00 for manual wheelchairs. Full training can be given on any of the equipment and bookings can be made in advance to ensure availability.

If required, overnight and longer hires of Castlepoint Shopmobility Mobility Equipment are available. A deposit will be required for this service.

At the moment the Shopmobility is only open from 10.00 am to 2.00 pm Monday to Friday (Closed Saturday)

How to find us

Castlepoint Shopmobility is located on the lower GROUND FLOOR car park, Aisle 11, Castlepoint Shopping Park, Castle Lane West, Bournemouth BH8 9XA. Please note that  Building work is currently taking place at Castlepoint Shopping Park. The car park is now divided into a BLUE zone and a RED zone. Shopmobility is situated in the BLUE zone. Just follow the signs to Shopmobility.  We are next door to the Car wash/valet service. Parking is free at Castlepoint. There are disabled bays outside the unit, but if you use a disabled parking space you will need to display your blue badge.

The M1 bus from Poole stops opposite the unit and there are other bus stops nearby.

Castlepoint Shopmobility is part of the Wessex Shopmobility group. This means that members can use the other Shopmobility units in the Wessex group. Sites include: Andover, Basingstoke Chichester, Eastleigh, Fareham, Gosport, Havant, Southampton, Salisbury Portsmouth, Winchester, West Quay and The Isle of Wight.

To make a booking or for more information on Castlepoint Shopmobility mobility equipment available for hire, please telephone  01202 598295 or alternatively email us at